Determine if there are any pricing errors and if the pricing errors are caused by any particular sales rep 2. Full result transparency tm forum community reflections and guiding resources. Telecom billing lec02 telecom billing 0 0 duration. Vp for finance and revenue assurance, spice telecom i searched extensively for a comprehensive reference on revenue assurance and was very lucky to. Billing revenue assurance audit complexities challenges. Revenue assurance ra has been a problem for the telecom companies since the very early stages. Jul 09, 2015 revenue assurance ra is a niche business activity most commonly undertaken within businesses that provide telecommunication services. Introduction to ra introduction to revenue assurance.
Revenue engineering applies the principles of revenue assurance margin optimization, market assurance, revenue management, and traditional ra to new product development, new service line development and the assurance of new technologies brought into the telco. Functional overview of fixed voice, mobile and data networks. After the huge success of global telecom fraud, revenue assurance and risk management dubai 20, turkey 2014 and dubai 2015,2016. Overview of fraud and revenue assurance in telecoms techzim. Pwc on the business of revenue assurance consulting. Revenue assurance ra is a niche business activity most commonly undertaken within businesses that provide telecommunication services. The purpose of this report is to share and discuss insights and trends in revenue assurance ra and to provide telecom operators and their ra functions with business value improvement paths. Look here for more about the history of commsrisk and the role played by eric. Hope you find this summary on the stateoftheassuranceart profitable reading. Expert opinions for communications providers kindle edition by priezkalns, eric. Subscription fraud and identity id theft are the most common types of telecom fraud. Mnomvno value chain, operational differences and similarities, the role of the mvne, impacts on rafm. Solving revenue leakage and fee transparency with ibs relationship value management 2 revenue leakage can occur in all areas of a bank. At this time i am enjoying revenue assurance investigation and theft of utilities.
Analysis and modelling of fraud and revenue assurance. Background new 3rd generation 3g services have been built to create a strong attraction, almost addictive or viral in nature nokia white paper. Revenue assurance survey report 2016 tm forum tm forum. Has your organization linked between the sox effort and revenue assurance. Revenue assurance consulting firms offer a broad range of services to clients these days. According to a research report telecom service assurance market by solution products fault and event management, performance management and services, operator type mobile and fixed, deployment type onpremises and cloud, and region global forecast to 2024, published by marketsandmarkets, the global tsa market size is expected to grow from usd 5. It drives you step by step into the ra world and gives you the required knowledge in a simple and easy way. The evolution not only provided a broad variety of continue reading revenue. This survey report covers 40 anonymous questions based on six key value drivers. Revenue assurance challenge and opportunity telecom operators reality is a technologically complex, competitive and global environment.
Revenue assurance was once considered a luxury in the telecoms sector. Telecom operators reality is a technologically complex, competitive and global environment. Perspective is also offered on the value of ra software and the opportunity to broaden the ra practice scope. Revenue assurance solutions cellos software helps revenue assurance teams in implementing data revenue assurance ra, with the flexibility to support significant data traffic growth, additional new entities in the revenue chain, complex new pricing models and highspeed technologies like lte and 3g. But after many years of preventing, detecting and fixing issues that affect customer experience, regulatory compliance and profitability, ra is now an established and core business operations function. Ml and ai the future of revenue assurance and fraud. Jul 06, 2010 5 of 11 example of revenue assurance in telecom. Telecoms revenue assurance basic principles assuringbusiness.
Telecom staff and executives working in the areas of finance, product management, marketing and pricing plus any other telecom staff interested to understand the topic. Theres an entire world of digital interactions you do within your home from buying ecommerce products, selecting financial services, changing utility providers, choosing telecom social media based channels and consuming on demand entertainment. Ai and ml can come to the rescue by detecting and preventing fraud and revenue loss, helping keep pace with the rhythm of innovation in products. New technologies and the arrival of otts have meant increased competition, even in national markets, from global players with highly disruptive business. Our experience suggests that the potential for overall revenue leakage can be in excess of 11%. To give service operators a better choice to invest in low cost ra tools.
Revenue assurance in online resumes, cv, curriculum. Revenue assurance pita agm 2016 tahiti workshop session april 29th, 2016 tobias skog head revenue assurance parcus group 2. Back in 2001, when the independent ra software market was just getting on its feet, i wrote a research study and found that pwc was already doing a gangbusters business in ra consulting. As operators strive to become best in class, there is a relentless drive to improve revenue assurance maturity across strategy, organization and people, scope of activities processes, and the use of tools. You can generate summary and detail reports from revenue assurance data for billing, and pipeline rating.
The article explains the practice of mentoring ra mangers and providing a cfo with visibility on the status of an operators business controls. We also hear from steve cotton, head of revenue management at tm forum, on his analysis of mobile opportunities. Revenue assurance solutions in telecom industry by cellos. Both commercial and retail customers could be contributing to loss of income. Revenue assurance function continues to evolve and adapt to changing business requirements is a must.
That is why telecom executives pay particular attention to revenue assurance, its completeness and integrity. Better yet, buy the full 495page report and share it with your entire team. You can change the report parameters to meet your business needs. Significance of revenue assurance in the telecom industry. Twentytwo years field experience as a troubleshooter in working storm damage. Download it once and read it on your kindle device, pc, phones or tablets. People forget that the market for revenue assurance ra consulting has a long history much longer than for ra software. Telecom revenue assurance white paper tele info today. Sigos was able to go one stage further and provide a fully managed roaming revenue assurance service. Revenue assurance manager stores the data it collects in the brm database. The starting point for the future of revenue, cost, and fraud assurance is meeting the new challenges of the telecom business. With quantitative and processbased analysis of revenue leakage, it is fast becoming the defacto way revenue assurance professionals do business. They may or may not be the top 10 issues, and i make no pretense that this will be a complete list of issues faced by practitioners. This article lays out some useful definitions of the many facets of business and revenue assurance.
Revenue assurance is a practical response to perceived or actual issues with operational under performance, most commonly relating to billing and collection. The content provider who sells the actual items that the customer wants to purchase. Apply to analyst, client director, senior financial specialist and more. New technologies and the arrival of otts have meant increased competition, even in national markets, from global players with highly disruptive business models. The frequent changes require providers to invest a fortune in quality and availability assurance. Jun 28, 2016 telecom operators reality is a technologically complex, competitive and global environment. Revenue assurance telecommunications management forum. Use features like bookmarks, note taking and highlighting while reading revenue assurance. I recommend it to all telecom professionals who would. Telecom revenue assurance fraud management training course. Most telecom executives would agree that inefficient control over the revenue stream process may cause revenue leakage of up to 5% or more. Since the billing system links two core carrier assets networks and customers together, its transformation is in fact the most important transformation of all. In the last 8 months ive held deep interviews with dozens of executives, assurance consultants, and leaders at solution firms who are driving the future of telecom fraud and business assurance. The activity is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.
Emergence of lte through the last one decade when telecommunication globally evolved from 2. Previously eric was director of risk management for qatar. According to a research report telecom service assurance market by solution products fault and event management, performance management and services, operator type mobile and fixed, deployment type onpremises and cloud, and region global forecast to 2024, published by marketsandmarkets, the global tsa market size is expected to grow from usd. Revenue assurance should adhere to the coso framework near real time disclosure of material events is required information should be provided quickly for quarterly close issues. Telecom revenue assurance and fraud management training duration 3 days 551 wilmot road new rochelle, new york 10804 united states t e l e c o m s y s t e m s o v e r v i e w r a f m f u n d a m e n t a l s d a t a w r a n g l i n g a n a l y s i s h a n d s on r e v i e w. Amdocs revenue guard an industryleading risk assurance management recently won an award at the tmforum in nice for participating in the catalyst connected citizen. Falcon business research is coming back for the 5th annual with a stronger and a wider platform for operators, vendors and anyone who are associated in the industry to learn, network, meeting the key leaders. Tobias is heading our assurance consulting business focusing on revenue assurance, dispute resolution and business intelligence. The telco revenue assurance handbook paperback april 11, 2005 by rob mattison author 2. This suite of best practices, including a guide book, maturity model and kpis, is the best source of revenue assurance expertise. Amdocs contributed advanced analytics, cyberfraud and behavior analysis to the project championed by orange group and ntt, in collaboration with. Fraud can be viewed as an intentional revenue loss. He has over 20 years experience from the international telecommunications industry and has significant expertise in financial control, sales, business development and interconnect.
Transforming billing to revenue generation the billing system is a vital element in any telecom network and the best place to start the transformation process. Analysis and modelling of fraud and revenue assurance threats. Revenue assurance is used both to describe an activity performed within telecommunications service providers, and is a common name for a small business unit associated with that activity. Revenue assurance and fraud management fundamentals. Revenue assurance is an endtoend quality assurance tool for telecom providers. Over the next 10 wednesdays i intend to publish a series of 10 articles, each describing a current issue for the disciplines of revenue assurance and fraud management. Revenue assurance is the process that a telecom operator uses to ensure that all revenues due for the services provided to customers and 3rd parties are accurately billed, accounted for and completely. This was defined by a tm forum working group based on research documented in its revenue assurance technical overview. The telecom industry undergoes immense challenges that strongly affect the providers it infrastructure complexity and integration abilities. Revenue assurance in online resumes, cv, curriculum vitae. In a survey conducted by zafin, it was found that revenue leakage was prevalent across different lines of business. A free inside look at revenue assurance interview questions and process details for other companies all posted anonymously by interview candidates.
And to learn where telecom is likely headed, tri analyzes a revealing late 2010 netcracker global opinion survey of 50 boss leaders. Fixed and mobile telecommunication networks functional overview of fixed voice, mobile and data networks. Revenue assurance ra telecommunication services, is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand. By leveraging a good core understanding of telco technologies, operations and revenue management activities, ra professionals are applying their knowledge in areas such as margin assurance, market assurance, revenue engineering, and revenue governance.
An internet service provider isp who supplies access from the telephone network to the internet, typically for a monthly fee. This chapter describes the oracle communications billing and revenue management brm reports that support revenue assurance manager, which you use to collect revenue assurance data generated by running billing or the processing event data records edrs through the pipeline. He is a qualified chartered accountant, with degrees in information systems, and in. Expert opinions for communications providers, published by crc press. The telecom business, fraud, cost, and revenue assurance. The most advanced, and most powerful of the new ra disciplines is revenue engineering. Full result transparency tm forum community reflections and. Telecom revenue assurance fraud management training. A telecom network operator who supplies an access line. Telecom revenue assurance workshop linkedin slideshare.
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